Your Data. Your Control. Our Commitment.
We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...
Privacy Policy Overview
pragmaticid collects personal information—your name, email, phone number, account credentials and payment details—to set up your account, process transactions via DANA, OVO, GoPay and QRIS, and keep your lobby experience secure. We store this data on encrypted servers and share it only with payment processors and compliance partners where local law permits. You can request access to, update or delete your information
at any time through your account settings or by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? We're Here.
Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within 24 hours.
How We Earn Your Trust
Our privacy framework is built on transparency, encryption and compliance with Indonesian data protection standards.
Encrypted Transactions
Every payment through DANA, OVO, GoPay and QRIS is encrypted end-to-end. Your card or wallet details never touch our servers directly.
No Third-Party Sales
We don't sell your personal data to advertisers or brokers. Your information stays within pragmaticid and our trusted payment partners only.
Regular Security Audits
Our infrastructure undergoes quarterly penetration testing and compliance reviews to catch vulnerabilities before they become risks.
Clear Consent Flows
You choose what data we collect and how we use it. Marketing emails, analytics tracking and promotional content are all opt-in, never forced.
Data Retention Limits
We keep your account data only as long as needed. Closed accounts are purged within 90 days unless legal holds apply in your region.
Incident Response Plan
If a breach occurs, we notify affected users within 48 hours and provide guidance on account recovery and fraud monitoring steps.
Consistency Across Our Platform
This privacy policy applies uniformly to your account, lobby, live tables, slots and sportsbook sections.
What Shapes Our Privacy Approach
Six core principles guide how we collect, store and protect your information every day.
Indonesia-First Design
We built this policy around Indonesian payment flows, local compliance standards and the way you actually use DANA, OVO, GoPay and QRIS.
Minimal Collection
We ask for only the data we need to run your account and process your transactions. No unnecessary fields, no hidden data harvesting.
User Control
You decide what we collect beyond the essentials. Marketing preferences, analytics opt-in and data sharing are all in your hands.
Fast Deletion
Request account closure and your personal data is removed from active systems within 30 days. Backups are purged within 90 days.
Transparent Logging
Every time we access your data—for support, fraud checks or compliance—we log it. You can request an audit trail of these accesses.
Regular Updates
This policy is reviewed quarterly and updated whenever our data practices change. You'll be notified of material changes via email.